Today we finished our long-anticipated technology update.

First, our Management Team converted to a Microsoft Exchange server - this will allow our Administrative Team to have access to our calendars for real-time scheduling of meetings with clients. Since the office will now be able to “see” everyone’s calendar’s who has client contact, we can schedule meetings IMMEDIATELY over the telephone or via email. You’ll no longer have to wait to get a phone call back when you have a client inquiry.

Second, along with the Microsoft Exchange upgrade, we switched from the Sprint/Nextel system to Verizon Wireless. Since our business is taking us out of town more and more, coverage is much better. Also, our Management Team all upgraded to Smart Phones - the Motorola Q specifically. They sync immediately with the Microsoft Exchange server, so our calendar, contacts and email are updated over the air - immediately. That said, if the Admin Team sets a meeting, we are notified immediately!

Third, we will now have access to our email in a more convenient way. Since our email is received on our phones, clients can now be rest assured, that even after-hours, we can address emergency or critical communcation in a more timely manner.

Fourth, we will be, in the next few weeks, discarding all of our desktop computers, and going strictly to laptops. That way, we can show you project photos on-site. We can also get caught up on computer work in-between meetings, saving us driving time back to the office just to get a few computer tasks completed.

Everything we’ve been focusing on in this initiative we believe will deliver better client experiences in a more timely way, with better and more precise communication. Please bare with us as we become familiar with our new technology.

Lastly, we believe all of these improvements, although an investment, are focused on our efforts in Lean Management - analyzing company decisions and processes to determine the value they deliver to the client. We hope you continue to see our efforts to deliver more for less to our most precious asset - our clients.

Enjoy the spring!

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